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Join the team hero bb1691ac511a97c755f61a0a5e3faaefcaa3f30a4801f06b5b90ff91a9423457

Work with us

We’re passionate about building a destination where parents can access a range of options to help secure a private school enrolment. There’s nothing more satisfying then hearing from parents whose lives have been changed because we helped them find the right school. And we hear from lots of them!

Why don’t you join us and help make our vision a reality?

Customer Service Representatives

Melbourne based, full and part time roles

Our Customer Service Representatives are the face (or voice!) of School Places for parents who turn to us for information and advice about the private school enrolment process and available vacancies. By exploring a family’s needs upfront, our reps are key to matching them to the most appropriate options available to help secure an outcome.

Responsibilities
  • Chat to prospective parents over the phone to find out what they’re really looking for, then help shortlist private school options
  • Listen to the plight of the frustrated parent (it’s seriously hard to find the right school let alone explore real vacancies!), empathise and let them know how School Places can help
  • Develop an in-depth understanding of our partner schools to effectively represent each school and provide parents with exceptional service
  • Clearly explain the School Places model and application process in a compelling way that encourages them through to vacancy claim and enrolment
  • Meet monthly and quarterly claim and enrolment targets
  • Help us to continuously improve our customer service delivery by sharing insights with the team on product, parent needs and market feedback
Skills and experience
  • Outgoing and ambitious personality
  • Ability to learn quickly and adapt positively in a fast-paced environment
  • Strong written and verbal communication skills plus excellent interpersonal skills with an ability to quickly develop rapport
  • Organised, independent, resourceful and diligent
  • Experience working in an outbound sales role, although not essential, would be advantageous
Skills and experience
  • Competitive base salary commensurate with experience plus quarterly commission payments upon achieving KPIs
Sound like you’re the perfect fit? Apply Now.
Introduce yourself and send your CV to jobs@schoolplaces.com.au